Solitario: Reino de Cartas
Privacy policy
One Desk Games SAS
Last updated: October 16, 2026
1. Scope and responsible organization
One Desk Games SAS, based in Bogotá, Colombia, is the data controller for the personal information we process in connection with Solitario: Reino de Cartas. Our business address, phone number and privacy email appear in the contact details on this page. This policy covers the Android game with its base solitaire modes and optional cosmetic themes. Adventure is not available in this release.
The game does not require its own user account and has no integrated advertising. Local gameplay data is not automatically uploaded to a game server operated by One Desk Games SAS. Purchases, services you choose to open and messages you send to support involve separate processing described below.
2. Data stored on your device
The game stores saved games, statistics, levels, experience, achievements, daily challenge progress, language, sound and vibration settings, appearance preferences, theme collections and cosmetic unlocks on your device. It also creates local recovery backups and a randomly generated profile identifier to associate and recover saved progress; this is not a game account or an advertising identifier.
Purchase records are stored separately on the device to verify cosmetic ownership. They include product identifiers, signed receipts, transaction identifiers, purchase tokens (codes used to identify and verify a purchase), and ownership status. Importing a saved profile is not proof of purchase.
3. Optional purchases and restoration
Paid cosmetic themes and collections are offered through Google Play when the store is configured and available. Google processes the payment through the Google account used in the store. The game and One Desk Games SAS do not receive your full payment-card number or bank credentials.
Unity In-App Purchasing (Unity IAP) connects the game to Google Play to obtain product details and prices, request purchases, query ownership, validate signed receipts locally and deliver or restore cosmetic unlocks. This involves product and transaction data, receipts, purchase tokens and purchase status. One Desk Games SAS does not automatically receive those receipts on its own server.
Restoring purchases queries the store account and does not start a new charge. Google Play controls payment methods, transaction history and refunds. Clearing game data does not cancel a purchase or delete the transaction held by Google.
4. Google, Unity and other service providers
Google Play processes account, payment, purchase and technical data under its own policies. Unity IAP provides the connection between the game and the store for the purchase operations described in section 3.
Unity documents installation and session identifiers, device information and country among the data handled by its IAP 5.4 and later services. Processing depends on the services and features used; see the linked Unity IAP privacy information. We do not use Unity Authentication or pass an email address or advertising identifier to Unity IAP from the game. Google and Unity may process information outside your country.
The current game configuration disables Unity IAP transaction analytics and does not enable Unity Analytics or cloud crash reporting. This does not mean that Google Play or the purchase SDK performs no data processing: processing necessary for store operation remains subject to their policies. The game does not implement its own remote gameplay analytics, login, social sign-in or advertising services.
5. Importing, exporting and backing up games
Automatic and manual recovery backups remain in the app storage on your device. When you export a profile, Android asks you to choose a destination. When you import one, Android asks you to choose a file and the game reads a temporary local copy to validate and restore the profile. Imports preserve a recovery copy of the previous progress.
The exported file contains the saved profile, including progress, preferences, the local profile identifier and collection information. The separate purchase-verification ledger is not exported as part of that profile; purchased items must be verified through Google Play.
Share exported files only with people you choose. Selecting cloud storage or sharing a file sends it to the provider or recipient you selected, under their own privacy practices.
6. Permissions and protection
Playing does not require access to your camera, microphone, location or contacts. Vibration is optional. Import and export use Android’s document picker rather than requesting unrestricted access to your files. Store operations require an internet connection. Support and website links open an external application when you select them.
Game data is stored in app storage and purchases are checked using signed receipts. Recovery backups help protect progress against damaged saves, but do not guarantee recovery after the device or app data is lost. Keep exported files and access to your device protected. We do not sell the information you send to support.
7. Retention and deleting your data
Saved progress, preferences, local backups and purchase-verification records remain in app storage until you delete that data. In-game progress reset keeps your collection, purchase records and previous recovery backups; it does not erase all app data.
To erase local app data, open Android Settings → Apps → this game → Storage → Clear data or Clear storage. Menu names may vary by device. Uninstalling normally removes local app storage too. Delete exported files separately using your file manager or cloud-storage provider; clearing app data does not remove them. Manage any copies retained or restored by Android backup separately in your Google/device backup settings.
Store and service-provider records follow their own retention rules, including payment, security and legal obligations. For information for which One Desk Games SAS is responsible, contact us using the procedure in section 9. We will handle the request and coordinate with a provider processing information on our behalf where necessary. Information controlled independently by Google or Unity is also subject to their privacy request channels.
8. Support and privacy requests
If you contact contacto@onedeskgames.com, One Desk Games SAS receives your sender address, name if provided, message and any attachments or diagnostic information you choose to send. We use this information to answer questions, resolve issues and handle privacy requests. Do not send passwords, full payment details or unnecessary personal information.
We use Zoho Mail for our business mailbox. Zoho and your email provider process correspondence to deliver and store messages, and may process it outside your country. We keep support messages and attachments only as long as necessary to resolve the matter, follow up, or meet applicable legal obligations. Once they are no longer needed for those purposes, we delete them. If an obligation prevents deletion, we will explain the reason when responding to your request.
9. Your rights and how to exercise them
Under Colombian Law 1581 of 2012, you may access, update and correct your personal information; request proof of authorization where required; ask how it has been used; and request deletion or withdraw authorization when legally applicable. You may access your personal data free of charge as provided by law. After completing the inquiry or complaint procedure with us, you may submit a complaint to Colombia’s Superintendence of Industry and Commerce (SIC). Deletion or withdrawal may be limited by a legal or contractual duty to retain information.
Privacy requests are handled by One Desk Games SAS through its privacy contact service. Write to contacto@onedeskgames.com, preferably with the subject “Privacy — Solitario: Reino de Cartas”. You may also contact us using the business address or phone number on this page. Include your name, a reply address, a clear description of the request and only the information needed to identify the relevant data. If you act for someone else, explain your authority to do so. We may request proportionate identity or representation checks; do not send identity documents unless specifically needed and requested.
For requests governed by Colombian law, inquiries are answered within 10 business days of receipt. If more time is needed, we will explain the delay before that period expires and give a response date no later than 5 additional business days. Complaints are answered within 15 business days counted from the day after receipt; an extension of up to 8 additional business days requires prior notice of the reasons and the new response date. Other applicable laws may provide additional rights or different time limits.
If a complaint is incomplete, we will ask you to supply the missing information within 5 days of receiving it. If it is not supplied within 2 months of that request, the complaint is treated as withdrawn under Colombian law. If we are not competent to resolve it, we will refer it to the appropriate party within 2 business days and inform you. We do not have access to the saved games on your device; use the deletion steps in section 7 to remove local data.
10. Children
The game does not ask children to create an account or provide personal information to play. Purchases are subject to Google Play’s family and parental controls. If you believe a child sent personal information to our support address, contact us to request its review and deletion where appropriate.
11. Effective date and changes
This revision takes effect on October 16, 2026 and remains in effect until replaced. The retention periods and criteria for the information covered by this policy are explained in sections 7 and 8. We will update the policy when features, providers or data practices change. Where required by law, we will communicate material changes before they take effect and obtain a new authorization if the processing purposes change. Adding Adventure, accounts, advertising or new analytics requires reviewing the policy and relevant controls before release. For privacy questions, contact One Desk Games SAS at contacto@onedeskgames.com.